Frequently Asked Questions
Everything you need to know about our portable monitors and accessories.
Are Mobile Pixels monitors compatible with my laptop?
Our monitors are designed to be universally compatible. They connect via USB-C or USB-A (using our custom driver) and work with macOS, Windows, Linux, ChromeOS, and even some gaming consoles like the Nintendo Switch.
Do I need to install any software or drivers?
If your laptop supports USB-C DP Alt Mode, it is plug-and-play. For older laptops using USB-A, you will need to install our lightweight DisplayLink driver to ensure the screen functions correctly.
How long does shipping take for domestic orders?
We typically process orders within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days, depending on your location.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund, minus shipping costs.
Do Mobile Pixels monitors require an external power source?
No, our monitors are powered directly by your laptop through the USB connection. They are designed for low power consumption to preserve your laptop's battery life while working on the go.
What kind of warranty do you provide?
Every Mobile Pixels monitor comes with a standard one-year limited hardware warranty that covers any manufacturing defects or malfunctions under normal use.